Refund & Returns Policy – TiaraSteps

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Several types of goods are exempt from being returned. Items such as perishable goods (food, flowers, newspapers, or magazines) cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids/gases.

Additional non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

There are situations where only partial refunds are granted:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification. You will also be informed whether your refund is approved or rejected.

If approved, your refund will be processed, and the amount will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company, as it may take some time before your refund is officially posted.

  3. Next, contact your bank—there is often some processing time before refunds are posted.

If you’ve completed all of these steps and still haven’t received your refund, please contact us at tiarasteps4you@gmail.com or call us at +91 77810 38384.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at tiarasteps4you@gmail.com and send your item to:

TiaraSteps – India

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

  • If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, we will send the refund to the original purchaser.

Shipping Returns

To return your product, please mail it to:

TiaraSteps – India

  • You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

  • Depending on your location, the time it may take for an exchanged product to reach you may vary.

  • For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

For questions regarding refunds and returns, please contact us:
📧 tiarasteps4you@gmail.com
📞 +91 77810 38384
🌍 India